All returns to Baltic Networks are handled as exchanges or store credit toward a future purchase. All returns must have a valid RMA number and approval instructions. On the upper right-hand side of the order page is a blue link that says, “Request RMA.” Click on that link and follow instructions from there. Once your RMA request is received, Baltic Networks' RMA team will review your request and respond within 5 business days.
All products returned for an exchange or store credit must be returned within 30 days of the shipping date. Defective products received by the customer as Dead on Arrival (D.O.A.) must be reported within 7 days of delivery. Shipping errors, such as incorrect quantities or incorrect product(s) received, must be reported within 7 days of delivery. Products purchased from our Clearance Sale, Overstock (OS), Open Box (OB), or Special Order (SPO); non-stocked items; or custom-assembled products cannot be returned or exchanged. Order shipments that arrive damaged must be reported to the ground carrier (FedEx, UPS, USPS, DHL) within 48 hours, or to the freight carrier at time of delivery. All products being returned must be shipped prepaid at the customer’s expense. Returns sent C.O.D. will not be accepted and will be returned to the shipper at customer’s expense. If the repair is under warranty, Baltic Networks will return the repaired product to the customer, within the continental United States, using the carrier and service level of Baltic Networks’ choice, at no charge. Expedited shipping methods, international shipping costs, and customs fees and duties are the sole responsibility of the customer. For non-warranty returns, the customer is responsible for all related shipping costs.
Ubiquiti products labeled INTL that are shipped to United States destinations are non-returnable and non-exchangeable.
All Mimosa products in resalable condition that are returned for store credit must be removed from the customer’s Mimosa account, reset to factory default, and returned to Baltic Networks in the locked state. A technical support fee will be assessed to any Mimosa RMAs that are not returned in this manner.
All products being returned for store credit must be in the original product box with ALL accessories, warranty cards, instructional sheets and must be in new/unused condition with the factory seals intact. Baltic Networks does not accept returns for products that have been opened or have missing parts, manuals, warranty cards or that have damage upon return; a restocking fee of up to 50% will apply to returns not received in new condition. To ensure that the product remains in returnable condition, do not use the product box as the shipping box and do not write on the product box. Instead, place the product box inside a shipping box with appropriate packing materials (for example, bubble wrap and shredded cardboard); Baltic Networks does not accept returns with packing peanuts. Products arriving in only a product box will be returned to the shipper at the customer’s expense. The customer is responsible for properly packaging all returned products. Contents of the package not matching the information on the RMA form will be cause for return of ALL equipment.
If the customer fails to respond to follow-up RMA inquiries or instructions within 15 days, any RMA products in possession of Baltic Networks (or other manufacturers) will be deemed abandoned by the customer and will be discarded at Baltic Networks’ discretion.