At Baltic Networks, we aim to make resolving product issues and submitting warranty claims as straightforward as possible. This page outlines our warranty coverage, RMA process, and manufacturer-specific requirements, along with instructions for reporting defective products and shipping issues.
For information about standard returns, refunds, exchanges, and store credit, please see our Returns & Refunds Policy.
Start a Return or RMA
Need to report a defective product, submit a warranty claim, or resolve a product or shipping issue?
Once your request is submitted, our RMA team will review it and generally respond within 5 business days with next steps.
Please do not ship any product to Baltic Networks without an approved RMA number and return instructions.
Hardware Warranty
Unless otherwise stated, Baltic Networks provides a 12-month warranty from the date of purchase against manufacturing defects in materials and workmanship under normal use.
Warranty claims are separate from standard returns and are not limited to the standard 30-day return period.
For an approved warranty claim, Baltic Networks may provide a replacement or offer another resolution at its discretion.
Warranty coverage may vary by manufacturer and product. Where applicable, manufacturer-specific warranty terms and requirements will apply.
Warranty Does Not Cover
The standard warranty does not cover:
- Physical damage or abuse
- Accidental or intentional damage
- Electrical damage or over-voltage
- Lightning or surge damage
- Improper installation or use
- Use outside the manufacturer's specifications
- Unauthorized modifications
- Firmware or software issues
- Product compatibility or fitness for a particular purpose
- Shipping and handling charges\
Dead on Arrival (DOA)
If a product arrives defective or does not function as expected when first received, please contact Baltic Networks within 7 days of delivery.
Please do not return the product before receiving an RMA number and return instructions.
Our team may request troubleshooting steps, photos, serial numbers, configuration information, or manufacturer support documentation before approving an RMA.
Depending on the circumstances and applicable manufacturer requirements, Baltic Networks may replace the product or offer another resolution for an approved DOA claim.
Incorrect or Missing Items
If you received the wrong product, incorrect quantity, or an item is missing from your shipment, please contact Baltic Networks within 7 days of delivery.
Please provide your order number and, when possible, photos of the product, packaging, and shipping label so we can investigate and resolve the issue.
Do not use or install an incorrectly shipped product before contacting us.
Damaged Shipments
Please inspect your shipment when it arrives.
If your package appears damaged:
- UPS, FedEx, USPS, DHL, or other ground carriers: Report the damage to the carrier within 48 hours of delivery and contact Baltic Networks as soon as possible.
- Freight shipments: Damage must be documented and reported to the freight carrier at the time of delivery.
Please retain all original packaging and shipping materials until the claim has been resolved.
Warranty Troubleshooting
Before a warranty return is approved, troubleshooting may be required to determine whether the issue can be resolved without returning the product.
Depending on the product and issue, Baltic Networks or the manufacturer may request troubleshooting steps, photos, serial numbers, configuration information, support tickets, or other documentation.
MikroTik Products
For MikroTik RouterOS products, customers must perform a Netinstall using the latest RouterOS version before returning the product.
If Netinstall does not resolve the issue, customers must open a MikroTik Support ticket before Baltic Networks can approve the RMA.
Depending on the product and issue, we may request the MikroTik support ticket number and supout.rif file.
Ubiquiti Products
Ubiquiti products purchased directly from Baltic Networks that require a warranty claim should be submitted through the Baltic Networks RMA process unless otherwise instructed.
Other Manufacturers
Some manufacturers have additional warranty, troubleshooting, or support requirements. Baltic Networks may require manufacturer approval or documentation before an RMA can be approved.
Manufacturer-specific warranty terms may apply.
Returning Your Product After RMA Approval
Once your RMA is approved, you will receive return instructions. The final resolution will be determined after the product has been received and evaluated.
Return Requirements
- Ship the product prepaid unless otherwise instructed.
- Use appropriate protective packaging to prevent damage during transit.
- Whenever possible, use the original manufacturer packaging inside a separate shipping box.
- Place the manufacturer’s product box inside a separate shipping box with protective packing materials. Returns shipped only in the manufacturer’s box will be sent back at the customer’s expense.
- Do not write on or place shipping labels directly on the manufacturer's product box.
- Do not use packing peanuts.
- Include all items listed on the RMA approval.
- The contents of the return must match the information provided on the RMA.
Returns sent C.O.D. will not be accepted and will be returned to the sender at the customer's expense.
The customer is responsible for properly packaging returned products. Baltic Networks is not responsible for damage that occurs during return shipping due to inadequate packaging.
Shipping Costs for RMA & Warranty Claims
Customers are responsible for shipping products to Baltic Networks for warranty service unless otherwise approved by Baltic Networks.
For approved warranty replacements, Baltic Networks will ship the replacement within the continental United States at no additional charge, using a carrier and service level of its choice.
For warranty claims, DOA products, shipping errors, and other approved RMA situations, Baltic Networks will provide applicable return-shipping instructions during the RMA process.
International shipping, customs fees, duties, taxes, expedited shipping, and other additional carrier charges may be the customer's responsibility unless otherwise approved by Baltic Networks.
For standard returns, including refunds, exchanges, and store credit, please refer to our Returns & Refunds Policy for shipping requirements and costs.
RMA Abandonment
If we are unable to obtain a response from the customer regarding an RMA for 15 days, products held by Baltic Networks or a manufacturer may be considered abandoned and may be disposed of at Baltic Networks' discretion.
Need Help?
If you're unsure whether you need a warranty RMA, DOA claim, or assistance with a product or shipping issue, contact us before shipping anything back.