Refund policy
Baltic Networks accepts returns for eligible products in accordance with this policy. Returns may qualify for a refund, exchange, or store credit, depending on the product, reason for return, and condition.
For defective or dead-on-arrival (DOA) products, warranty claims, incorrect shipments, or shipping damage, please see our RMA & Warranty Policy.
Start a Return
All returns require approval from Baltic Networks before the product is shipped back.
Once your request is submitted, our team will review it and generally respond within 5 business days with next steps.
Do not ship a product back to Baltic Networks without an approved RMA number and return instructions.
Standard Return Period
All eligible products returned for a refund, exchange, or store credit must be returned within 30 days of the original shipping date, subject to the requirements below.
The product must meet the return requirements below to qualify for a standard return.
Different reporting timeframes may apply to defective products, shipping errors, and damaged shipments. Please see our RMA & Warranty Policy for those situations.
Return Requirements
To qualify for a standard return, the product must:
- Be new, unused, and in resalable condition.
- Include all original manufacturer packaging, accessories, manuals, warranty cards, and other included materials.
- Have all factory seals intact, where applicable.
- Show no signs of use, installation, configuration, or damage.
- Be approved for return by Baltic Networks and have a valid RMA number.
Refunds
For an approved eligible return, a refund may be issued to the original payment method unless otherwise agreed upon by Baltic Networks.
Refunds are processed after the returned product has been received and inspected.
Original shipping charges are generally non-refundable for standard returns.
The customer is responsible for applicable return shipping costs unless otherwise approved by Baltic Networks.
Exchanges
Eligible products may be exchanged for the same product or another approved product, subject to availability.
If the replacement product costs more than the original product, the customer is responsible for the difference.
If the replacement product costs less, the difference may be refunded or issued as store credit.
Store Credit
An approved return may be issued as store credit toward a future purchase from Baltic Networks.
Store credit is not automatically returned to the original payment method.
Restocking Fees
Products returned with signs of use, installation, configuration, damage, missing accessories or packaging, or broken factory seals where originally supplied may be subject to a restocking fee of up to 50%.
The applicable restocking fee will be determined after the returned product has been received and inspected.
A return that does not meet the applicable requirements may also be rejected or receive a reduced refund or credit.
Items Not Eligible for Standard Return
The following products are non-returnable and non-exchangeable:
- Clearance Sale items
- Overstock (OS) items
- Open Box (OB) items
- Special Order (SPO) items
- Non-stocked items
- Custom-assembled products
- Products specifically identified as non-returnable
Additional restrictions may apply to certain manufacturer products.
Return Shipping
Customers are responsible for return shipping costs for standard returns unless otherwise approved by Baltic Networks.
Returns must be shipped prepaid.
Returns sent C.O.D. will not be accepted and will be returned to the sender at the customer's expense.
Customers are also responsible for:
- Expedited return shipping
- International return shipping
- International customs fees, duties, and taxes
- Any carrier charges associated with the return
For warranty claims, DOA products, shipping errors, or damaged shipments, please refer to our RMA & Warranty Policy for applicable shipping requirements.
Return Packaging
Customers are responsible for properly packaging returned products.
Please:
- Use appropriate protective packaging to prevent damage during transit.
- Place the manufacturer’s product box inside a separate shipping box with protective packing materials. Returns shipped only in the manufacturer’s box will be sent back at the customer’s expense.
- Do not write on or place shipping labels directly on the manufacturer's product box.
- Do not use packing peanuts.
- Include all items associated with the approved return.
Products returned in inadequate packaging may be subject to additional fees, reduced credit, or rejection if the product is damaged during return shipping.
Need Help?
If you're unsure whether your situation is a standard return, refund, exchange, store credit request, DOA claim, or warranty issue, contact us before shipping anything back.