Order Verification

Baltic Networks may require additional verification before processing or shipping an order, even after payment has been authorized. If verification is needed, we will contact you using the information provided at checkout. This may delay processing or shipment.

We reserve the right to hold or cancel orders that cannot be verified or are suspected of fraud. If your order is canceled, we will notify you by email and refund any payment collected.

Order Processing

Most in-stock orders placed and approved before 3:00 PM Central Time (CT) ship the same business day. Processing depends on product availability, order requirements, and fulfillment location. Some orders may need an additional 1–2 business days, while international orders may require 5–7 business days before shipment.

Special orders, supplier-direct shipments, and orders requiring assembly, serial number logging, pre-configuration, or custom builds may require additional preparation time.

Backorders and Preorders

Backordered and preorder products ship when inventory becomes available. Availability estimates may change. For current estimates, please contact us with the product details or your order number.

Shipping Methods and Delivery Times

We ship primarily through FedEx, UPS, United States Postal Service (USPS), and DHL Worldwide Express. Available services and estimated delivery times are displayed at checkout.

Order processing and carrier transit are separate parts of the delivery timeline. Selecting expedited shipping does not eliminate processing time. Transit time depends on the shipping origin, destination, and service selected.

Weather, holidays, carrier capacity, and other conditions may affect shipping and delivery. Destinations outside the contiguous United States may require additional transit time due to location, customs clearance, and government requirements.

Freight Shipments

Oversized or bulky items may require less-than-truckload (LTL) freight service and additional preparation time.

Baltic Networks reserves the right to send shipments weighing more than 125 lbs. by palletized truck freight. We may contact you regarding additional shipping charges.

We strive to provide reliable delivery and will attempt to notify you promptly by email or phone about shipping issues or anticipated delays.

Our shipping, handling, and processing charges cover order preparation, packing, delivery, and related operating expenses.

Notifications and Shipment Tracking

Order confirmations, shipment notices, and packing slips are emailed to the primary address associated with your account when your order is placed. You can also sign into your Baltic Networks account to view these details and track shipment status.

Orders may be fulfilled from multiple warehouses. Your items may therefore arrive in separate packages and on different dates. Each shipment notification identifies the products included in that shipment.

Some domestic and international USPS packages may not receive scanning or tracking updates.

Shipping Responsibility

Baltic Networks is not responsible for lost, stolen, damaged, delayed, or returned packages or their contents, including associated shipping costs.

If you encounter a shipping issue, contact us with your order number and a description of the problem so our team can review it.

Additional Shipping Charges

Baltic Networks reserves the right to bill the consignee/customer/purchaser for additional shipping and handling charges/fees/surcharges imposed by a carrier and incurred by Baltic Networks in conjunction with delivering the shipment to the consignee/customer/delivery address/purchaser.

These charges, fees and surcharges include, but are not limited to:

• Additional Handling (AHS, AHS-Dimensions, AHS-Package, AHS-Weight)

• Address Correction (per package)

• Attempted Delivery

• Blind Shipment

• Collect Billing

• Collect on Delivery

• Customs Clearance/Duties/Duty/Taxes

• Dangerous Goods

• Declared Value & Insurance (Package, Shipment)

• Delivery Appointment

• Delivery Area (DAS, DAS Commercial, DAS Residential)

• Delivery Confirmation

• Extended Delivery Area (DAS Extended, DAS Extended Commercial, DAS Extended Residential)

• Fuel

• Hazardous Materials

• Hold (At Location/Terminal)

• Individual Formal Entry

• Inside Delivery

• Large Package/Oversize

• Lift-Gate (Pickup/Delivery)

• Limited Access

• Non-Stackable

• Package Audit/Correction

• Pallet & Pallet Exchange

• Peak (AHS, Dimensions, Large Package, Oversize, Weight)

• Rebill

• Reclass

• Redelivery

• Residential Delivery

• Restricted Access

• Restricted Item

• Refused/Return to Sender

• Reweight

• RMA/Return (Label, Pickup, Transportation)

• Saturday Delivery/Pickup

• Shipment Intercept

• Signature (Adult, Confirmation, Direct, Indirect, Release) (per package)

• Sort and/or Segregate

• Temporary

• Third Party Billing

• Transportation

• Other charges/fees/surcharges billed to Baltic Networks by a carrier

International Duties and Taxes

The recipient is responsible for applicable import duties, taxes, customs clearance charges, brokerage fees, and licensing fees, unless expressly included in the order total or otherwise agreed in writing.

Questions About Shipping

For questions about processing, shipping options, or an existing shipment, contact Baltic Networks. Please include your order number or the relevant product information.