Cambium Care Advanced adds advance replacement for warranty covered issues, replacement devices will be shipped by the next business day following RMA approval. After submission of a request, initial assistance is provided by Cambium’s front-line support team, with tickets quickly escalated to Level 2 or Cambium Care Services Guide V3.2 Page 4 Level 3 based on complexity and urgency. Customer engineers with current certification for the product they need assistance with will be transferred to a Level 2 engineer as quickly as possible.

Cambium Care Advanced for Xirrus products is bundled with XMS-Cloud Enterprise or it may be purchased separately with XMS-Enterprise.

Cambium Care Advanced pricing is based on the number of devices in the cnMatrix, Xiirrus and XV portfolios

• 24 x 7 support for basic and complex technical questions
• Software Updates included
• Assistance with hardware diagnosis
• Accelerated access to Level 2 and Level 3 engineers
• Next business day shipment of hardware replacement

• (1) Cambium Networks Cambium Care Advanced 1-Year Support For XV2-2T Access Point