RMA Terms and Conditions
PLEASE NOTE THAT WARRANTY SERVICE IS NOT AVAILABLE FOR ANY TYPE OF ELECTRICAL DAMAGE. This
includes, but is not limited to, damage caused by any type of electrical surge or lightning damage. Some manufacturers
do provide for non-warranty repair. If this is the case for your component, you will be contacted prior to return to the
manufacturer to discuss possible repair and shipping charges. Electrical components not properly packaged before
return are not subject to warranty. Items MUST be placed in anti-static packaging and properly padded/packed
before return shipping to us.
RMA numbers are valid for a maximum of 30 days. RMA numbers will not be reissued nor dates extended. When
returning an item, it is important that you return it with all accessories, manuals, cables, etc., in the original packaging in
order to receive a credit or exchange unless otherwise specified. Items returned without all accessories or items which are
defaced (this includes writing on the original packing box) will be charged a 50% re-stocking fee. Please ship your return
item in a shipping box with appropriate packaging. Make sure “bare” electrical components (i.e. routerboard,
miniPCI cards) are placed in the appropriate anti-static packaging. Failure to do so will VOID your warranty.
Returns sent C.O.D. will not be accepted and returned back to shipper at customer’s expense. If the repair is under
warranty, Baltic Networks will return the product to the customer, within the continental US, using UPS Standard Service at
no charge. Expedited shipping methods, international shipping costs, Custom fees and duties are the sole responsibility of
the customer. For non-warranty returns, the customer is responsible for all related shipping costs. ALL products being
returned for store credit must be in the original box with all accessories, warranty cards and instructional sheets, and in
NEW, UNUSED condition with the FACTORY SEAL INTACT. We do not accept returns for products that have been opened
or missing parts, manuals, warranty cards, or damaged when returned (unless it’s DOA). To ensure that the product
remains in returnable condition, do not use the product box as the shipping box. You must repackage in another box with
appropriate packing materials. Products arriving in a product box will be returned to shipper at customer’s expense.
Customer is responsible for properly packaging the products returned. Contents of the package not matching the
information on the RMA form will be cause for return of ALL equipment. All products returned for store credit may be
returned within 20 days of invoice date. NOTE: Special order, non-stock items, such as Tranzeo, or products customassembled,
are non-returnable. A 15-25% restocking fee will apply. We recommend returning it by traceable carrier and
providing insurance if appropriate. If you item(s) have been advanced replaced you are still responsible for the bench fee
PLUS the shipping costs associated with your advance replacement. By submitting this RMA, you agree to this charge and
agree to pay this before your non-defective item is returned.
MikroTik Repair/Replacement Agreement (complete only for MikroTik and RouterMaxx product warranty returns)
MikroTik and RouterMaxx equipment hardware is warranted for the term of twelve (12) months from the purchase date to be free of defects in materials and workmanship under normal use and service, except in case of damage caused by mechanical, electrical or other accidental or intended damages caused by improper use. The warranty does not include the product’s fit for purpose and it does not include firmware.
Baltic Networks will perform hardware repairs or provide a replacement only in the event of hardware failure within the warranty period. The following troubleshoot procedures should be performed by the customer prior to returning the product to Baltic Networks to confirm that the product is being returned for warranty hardware repair.
1. Attempt to reset the routerboard by pressing the reset button for 10 seconds,
2. Net-install procedures must be performed in an attempt to reset the device. The majority of MikroTik issues can be fixed by this simple procedure. Net-Install procedures can be found at: http://wiki.mikrotik.com/wiki/Manual:Netinstall
3. The latest version of MikroTik RouterOS software should be installed.
If a MikroTik device is returned for warranty repair, Baltic Networks finds the hardware not defective, there will be a $50 technical support fee per device. The fee will be charged back to the customer before the item is returned. Additionally, the customer will be responsible for return freight. NO EXCEPTIONS.