RMA Terms and Conditions
Order number, equipment description, and a reason for return must be provided before a RMA number will be issued. All products being returned must be shipped PREPAID. Returns sent C.O.D. will not be accepted and returned back to shipper at customer’s expense. If the repair is under warranty, Baltic Networks will return the product to the customer, within the continental US, using Standard Service at no charge. Expedited shipping methods, international shipping costs, Custom fees and duties are the sole responsibility of the customer. For non-warranty return the customer is responsible for all related shipping costs. ALL products being returned for store credit must be in the original box with all accessories, warranty cards and instructional sheets, and in NEW, UNUSED condition with the FACTORY SEAL INTACT. We do not accept returns for products that have been opened or have missing parts, manuals, warranty cards, or damaged when returned (unless it’s DOA). A 15-25% restocking fee will apply. To ensure that the product remains in returnable condition, do not use the product box as the shipping box. You must repackage in another box with appropriate packing materials. Products arriving in a product box will be returned to shipper at customer’s expense. Customer is responsible for properly packaging the products returned. Contents of the package not matching the information on the RMA form will be cause for return of ALL equipment. All products returned for store credit may be returned within 20 days of invoice date. NOTE: Clearance, Overstock, Open-Box, Special Order or non-stock items, are non-exchangeable and non-returnable.