Warranty, Returns & Replacements

Products received by customer as DOA must be reported within 7 days. Shipping errors, such as incorrect quantities or incorrect product received must be reported within 7 days. Order shipments, which arrived damaged, must have a completed “Damage Parcel Report” with UPS or USPS.

HARDWARE WARRANTY: Equipment hardware is warranted for the term of twelve (12) months from the purchase date to be free of defects in materials and workmanship under normal use and service, except in case of damage caused by mechanical, electrical or other accidental or intended damages caused by improper use. The warranty does not include the product’s fit for purpose and it does not include firmware. Equipment that is damaged by physical abuse, over voltage, lightning or used in a manner not intended by the manufacturer, is not eligible for warranty replacement.

MikroTik, MaxxWave, ARC Wireless, Laird/PacWireless warranty returns are handled by Baltic Networks. Baltic Networks will perform hardware repairs or provide a replacement only in the event of hardware failure within the warranty period. Troubleshoot procedures must be performed by the customer prior to returning the product to Baltic Networks to confirm that the product is being returned for warranty hardware repair. If a device is returned to Baltic Netwoks for warranty repair, and we find the hardware not defective, there will be a $50 technical support fee per device. The fee will be charged back to the customer before the item is returned. Additionally, the customer will be responsible for return freight. NO EXCEPTIONS.

Ubiquiti warranty returns are handled directly by contacting Ubiquiti at  RMA REQUEST AT UBIQUITI.

Tranzeo warranty returns are handled directly by Tranzeo by sending an email to rma@tranzeo.com.

Kam-Fabrications warranty returns are handled by Kam-Fab directly by contacting Tel. US+(512)332-2252.

Engenius warranty returns are handled by Engenius directly. For more information go to:  Warranty, Returns, Replacements.

All returns to Baltic Networks must have a valid RMA number, obtained by calling Customer Service (888) 929-3610 or filling out the "RMA FORM". Order number, equipment description, and a reason for return must be provided before a RMA number will be issued. All products being returned must be shipped PREPAID. Returns sent C.O.D. will not be accepted and returned back to shipper at customer’s expense. If the repair is under warranty, Baltic Networks will return the product to the customer, within the continental US, using Standard Service at no charge. Expedited shipping methods, international shipping costs, Custom fees and duties are the sole responsibility of the customer. For non-warranty return the customer is responsible for all related shipping costs.

ALL products being returned for store credit must be in the original box with all accessories, warranty cards and instructional sheets, and in NEW, UNUSED condition with the FACTORY SEAL INTACT. We do not accept returns for products that have been opened or have missing parts, manuals, warranty cards, or damaged when returned (unless it’s DOA). A 15-25% restocking fee will apply. To ensure that the product remains in returnable condition, do not use the product box as the shipping box. You must repackage in another box with appropriate packing materials. Products arriving in a product box will be returned to shipper at customer’s expense. Customer is responsible for properly packaging the products returned. Contents of the package not matching the information on the RMA form will be cause for return of ALL equipment. All products returned for store credit may be returned within 20 days of invoice date. NOTE: Special order or non-stock items, such as Tranzeo, are non-returnable.

RMA PROCESS

All returns to Baltic Networks must have a valid RMA number. Please complete the "RMA AGREEMENT". and submit to support@balticnetworks.com. Order number, equipment description, and a reason for return must be provided before a RMA number will be issued. All products being returned must be shipped PREPAID.

MIKROTIK RMA PROCESS
All MikroTik RouterBOARD returns must be "net-installed" by customer prior to being returned to Baltic Networks. A $50 labor charge will be assessed to any MikroTik RMAs that are repaired with the "net-install" process. Most issues can be resolved with the reinstallation process.

Instructions for the net-install process can be found  http://wiki.mikrotik.com/wiki/Manual:Netinstall