Warranty, Returns & Replacements
Equipment hardware is warranted for the term of twelve (12) months from the purchase date to be free of defects in materials and workmanship under normal use and service, except in case of damage caused by mechanical, electrical or other accidental or intended damages caused by improper use. The warranty does not include the product’s fit for purpose and it does not include firmware. Equipment that is damaged by physical abuse, over voltage, lightning or used in a manner not intended by the manufacturer, is not eligible for warranty replacement.
MikroTik, Maxxwave, Yeastar, Laird/PacWireless, ITElite, Grandstream Networks, and Yealink warranty returns are handled by Baltic Networks. Other manufacturers (as listed below) handle warranty returns by direct contact with you. See instructions below. Baltic Networks will perform hardware repairs or provide a replacement only in the event of hardware failure within the warranty period. Troubleshoot procedures must be performed by the customer prior to returning the product to Baltic Networks to confirm that the product is being returned for warranty hardware repair. If a device is returned to Baltic Networks for warranty repair, and we find the hardware not defective, there will be a $50 technical support fee per device. The fee will be charged back to the customer before the item is returned. Additionally, the customer will be responsible for return freight. NO EXCEPTIONS.
Ubiquiti warranty returns are handled directly by contacting Ubiquiti at RMA REQUEST AT UBIQUITI.
Cambium Networks warranty returns are handled directly by contacting Cambium at Warranty & RMA Info
Cisco Meraki warranty returns are handled by Cisco Meraki directly. For more information go to: Return Policy and Requesting a RMA.
INNO Instrument warranty returns are handled by INNO directly. For more information contact: Technical Department
Engenius warranty returns are handled by Engenius directly. For more information go to: Warranty, Returns, Replacements.
Cradlepoint warranty returns are handled by Cradlepoint directly. RMA numbers may be obtained by phoning Technical Support at 1.208.424.5054 or toll-free at 1.855.813.3385. CradleCare Support
CyberData warranty returns are handled by CyberData directly. For more information on returns or warranty information please visit: CyberData Repair and RMA Requests
Siklu warranty returns are handled by Siklu directly. For more information on returns or warranty information please visit: Siklu Support.
Option warranty returns are handled by Option directly. For specific warranty details please visit: Option.
All returns to Baltic Networks are handled as exchanges or store credit toward a future purchase. All returns must have a valid RMA number. To request an RMA number, log into your account and select RMA from the option menu at the left of your screen. Identify the order and the product you wish to RMA and follow instructions on the screen. Once your RMA request is received, our RMA team will review your request and respond within 5 business days or sooner. All products returned for an exchange or store credit must be returned within 30 days of invoice date. Defective products received by customer as DOA must be reported within 7 days. Shipping errors, such as incorrect quantities or incorrect product received must be reported within 7 days. Products purchased from our Clearance Sale, Overstock, Open Box or Special Order (SPO), or non-stocked items, or custom-assembled products, cannot be returned or exchanged. Order shipments, which arrived damaged, must have a completed “Damage Parcel Report” with UPS, USPS, or DHL. All products being returned must be shipped pre-paid. Returns sent C.O.D. will not be accepted and returned back to shipper at customer’s expense. If the repair is under warranty, Baltic Networks will return the product to the customer, within the continental US, using Standard Service at no charge. Expedited shipping methods, international shipping costs, Custom fees and duties are the sole responsibility of the customer. For non-warranty returns, the customer is responsible for all related shipping costs.
All products being returned for store credit must be in the original box with all accessories, warranty cards and instructional sheets, and in new, unused condition with the factory seal intact. We do not accept returns for products that have been opened or have missing parts, manuals, warranty cards, or damaged when returned (unless it’s DOA). A 25% restocking fee will apply. To ensure that the product remains in returnable condition, do not use the product box as the shipping box. You must repackage in another box with appropriate packing materials. Products arriving in a product box will be returned to shipper at customer’s expense. Customer is responsible for properly packaging the products returned. Contents of the package not matching the information on the RMA form will be cause for return of ALL equipment.
MIKROTIK RMA PROCESS:
All MikroTik RouterBOARD returns must be "net-installed" by customer prior to being returned to Baltic Networks. A $50 technical support fee will be assessed to any MikroTik RMAs that are repaired with the "net-install" process. Most issues can be resolved with the reinstallation process.
Instructions for the net-install process can be found http://wiki.mikrotik.com/wiki/Manual:Netinstall