MikroTik Repair/Replacement Agreement (complete only for MikroTik and RouterMaxx product warranty returns).
MikroTik and RouterMaxx equipment hardware is warranted for the term of twelve (12) months from the purchase date to be free of defects in materials and workmanship under normal use and service, except in case of damage caused by mechanical, electrical or other accidental or intended damages caused by improper use. The warranty does not include the product’s fit for purpose and it does not include firmware.
Baltic Networks will perform hardware repairs or provide a replacement only in the event of hardware failure within the warranty period. The following troubleshooting procedures must be performed by the customer prior to returning the product to Baltic Networks to confirm that the product is being returned for warranty hardware repair.
1. Attempt to reset the routerboard by pressing the reset button for 10 seconds,
2. Net-install procedures must be performed in an attempt to reset the device. The majority of MikroTik issues can be fixed by this simple procedure. Net-Install procedures can be found at: http://wiki.mikrotik.com/wiki/Manual:Netinstall
3. The latest version of MikroTik RouterOS software should be installed.
If a MikroTik device is returned for warranty repair and Baltic Networks finds the hardware not defective, there will be a $50 technical support fee per device. The fee will be charged back to the customer before the item is returned. Additionally, the customer will be responsible for return shipping charges. NO EXCEPTIONS.