Technical Support For one-time expert assistance with your initial set-up, call CradlePoint Customer Support at 1.208.424.5054 or toll-free at 1.855.813.3385. For 24-hr Technical Support coverage, every day, all year including holidays, CradleCare Premier™ can be purchased. As a CradleCare Premier™ customer, you will be assigned to a Technical Support Center, who will assist in troubleshooting and next-day parts replacement, if needed. CradleCare Premier™ includes: • Complete Technical Support, 24X7 coverage • Unlimited 24-hr Technical Support Center assistance • CradleCare™ Extended Warranty • Dedicated assigned Account Engineer (only applies to networks of 50 devices or greater) • Guaranteed response times • Online video-based training sessions • Software bug fixes and feature upgrades • Next-day parts replacement Waranty and Satisfaction Guarantee CradlePoint devices are warranted for 12 months from the date of purchase against defects in workmanship and/or materials. CradleCare™ Extended Warranty can be purchased for 2 and 3 year extended warranty contract (see pricing below) or as part of the CradleCare Premier™ package (CradleCare™ Extended Warranty and Technical Support, all in one. See more information about CradleCare Premier at Technical Support above). CradleCare™ Extended Warranty includes: • Hardware repair/replacement • Access to CradlePoint Enterprise Service Knowledge Base on-line documentation • Software bug fixes NOTE: CradleCare™ Extended Warranty can be purchased in subsequent years, and as a follow-on hardware support agreement at the conclusion of the standard warranty period. No gap in coverage is allowed; the new warranty must be in place before the existing warranty expires. Online Knowledge Base and online documentation is available through the CradlePoint Web site at www.cradlepoint.com/support. There you will find product documentation, videos, answers to frequently asked questions (FAQs) and installation assistance. Devices should be returned directly to CradlePoint at the consumer’s expense, with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by CradlePoint. CradlePoint shall, at its option, either repair or replace the product. CradlePoint will pay for delivery of the repaired or replaced product back to the original consumer if located within the continental U.S. This warranty does not apply to any device determined by CradlePoint to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties. RMA numbers may be obtained by phoning Technical Support at 1.208.424.5054 or toll-free at 1.855.813.3385.
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